This isn't a slide deck. It's a working AI agent that handles check-in help, reward inquiries, app troubleshooting, and account management for Wellth members.
Ask it anything about daily check-ins, photo verification, rewards, your prepaid card, app issues, or account settings. It has real knowledge, real workflows, and real guardrails.
Built around real member scenarios that Wellth's support team handles every day.
Guides members through photo verification tips, explains check-in windows, and handles missed check-in questions with empathy.
Answers reward balance questions, explains loading schedules, handles card declines, and processes lost card replacements.
Walks members through crashes, login issues, notification problems, and camera permissions with device-specific instructions.
Explains program eligibility, enrollment steps, program duration, opt-out implications, and re-enrollment options.
Handles address changes, phone number updates, care plan modifications, and reminder time adjustments with confirmation before changes.
Built-in safety rails prevent medical advice, protect PHI, and handle frustrated members with empathy while staying compliant.
This demo was built from scratch for Wellth. Real logic for real scenarios.
Pulled Wellth's check-in processes, reward structures, troubleshooting guides, and enrollment details into the AI's knowledge base.
Created member-specific workflows for check-in help, rewards, app troubleshooting, enrollment, and account management.
Implemented HIPAA-aware safety checks, medical advice prevention, and frustrated member detection with empathetic steering.
Ran 250 simulated member conversations across happy paths, edge cases, and adversarial scenarios.
Connected to your actual member data. Handling your real support volume. This sandbox is just the start.
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